pre-orders are open until end of june!
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miyacott zines!

FAQ

  • When will my order arrive?

All items ship from AUSTRALIA with tracking, and may take up to 1-2 months to arrive to international addresses.

Orders should ship out by end of AUGUST, 2025 at the latest! We'll provide updates via email if there are any changes or delays.

  • What is your policy on customs and/or tarriffs?

The buyer is responsible for any tariffs or customs that may need to be paid.

We are not responsible for any held packages as a result of tariffs or customs. If your package is returned to us, we are happy to resend it to you at shipping cost!

  • Can I change my address?

Yes! Please use the contact form if you need to change your address and we'll update it ASAP. If your order has been shipped, unfortunately we cannot change it :(

  • NOTE ON REFUND REQUESTS & LOST PACKAGES

We accept refund requests ONLY if item has not been shipped. If item is broken or missing from the package, you MUST provide an unpacking video as proof your item arrived (or did not arrive) that way. We will do our best to work with you to resolve any issues!

Once we have shipped your parcel, it is out of our hands. We cannot issue refunds if your package is lost by our courier and/or once package is already shipped, sorry!

  • IF YOUR PARCEL HASNT SHIPPED

We are able to issue a full refund with a $5 restocking fee per item.